By Nedu.Okafor92 Nedu.Okafor92
on Customer Support Automation

Intelli

Your AI teammate for every customer chat

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What Is Intelli?

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Intelli is a multichannel AI customer engagement platform built for B2C teams that want to turn missed messages into revenue-driving conversations. It connects WhatsApp, website chat widgets, Instagram, and Messenger into a single operating layer so teams can manage conversations, campaigns, and support in one place.

Using a visual flow builder, you can design automated customer journeys, run targeted WhatsApp campaigns, and route conversations between AI and human agents in a shared inbox with notes and handoff. Intelli also supports broadcast messaging, catalog and commerce tools, plus analytics and reporting to measure performance and optimize engagement.

It is designed for ecommerce brands, online retailers, marketplaces, customer support teams, and consumer service startups looking to deliver faster responses, personalized experiences, and higher customer satisfaction at scale.

Quick Snapshot

Intelli centralizes AI automation and human conversations across WhatsApp, web chat, Instagram, and Messenger so B2C teams stop losing customers to missed or slow replies. It helps marketers, sales, and support scale personalized campaigns and support while keeping full context and analytics in one place.

Works on
  • Web
  • API
  • AI Agent
Pricing Model
Subscription
Starting at $200/month — Intelli offers subscription plans starting at $200/month for Website Starter, $350/month for WhatsApp Starter, and $550/month for WhatsApp Plus, with custom enterprise pricing available. Plans vary by channel access, automation features, inbox seats, and usage limits.
Fits on
Affiliate Program
We could not identify an affiliate program.
API Availability
Intelli has an API available.
Key Features
  1. Unify customer chats across key B2C channels
  2. Automate journeys with AI and visual flows
  3. Collaborate in a shared inbox with analytics
Audience
  • ecommerce brands
  • online retailers
  • B2C marketing teams
  • customer support teams
  • growth and CRM managers
  • marketplaces and platforms
  • consumer service startups
URL
https://intelliconcierge.com

Screenshot

Intelli

Key Features of Intelli

Multichannel messaging hub

Connect WhatsApp, website chat widgets, Instagram, and Messenger into a single platform so teams can manage all customer conversations in one place.

AI assistants and automation

Deploy AI-native assistants and automation flows to answer common questions, guide users, and trigger personalized messages at scale.

Visual flow builder

Design automated customer journeys with a visual flow builder, enabling marketers and support teams to create, test, and update workflows without heavy development work.

Shared inbox collaboration

Use a shared inbox with routing, notes, and human handoff from AI so teams can collaborate on conversations while keeping clear ownership and context.

WhatsApp campaigns and broadcasts

Run targeted WhatsApp campaigns and broadcast messages to engage customers with promotions, updates, and personalized outreach.

Catalog and commerce tools

Leverage catalog and commerce features within messaging channels to showcase products and support conversational selling experiences.

Analytics and reporting

Measure performance with analytics and reporting across channels, campaigns, and conversations to optimize engagement and customer satisfaction.

API access

Integrate Intelli with existing systems and workflows via its API to sync data and extend automation capabilities.

Use Cases for Intelli

Ecommerce customer support

Handle order questions, delivery updates, and returns across WhatsApp, web chat, and social messaging with AI-assisted replies and seamless human handoff to reduce response times.

WhatsApp marketing campaigns

Run targeted WhatsApp broadcasts and campaigns to promote new products, offers, or restocks, turning high-intent chats into measurable revenue-driving conversations.

Automated customer journeys

Use the visual flow builder to create automated onboarding, FAQ, and re-engagement journeys that deliver personalized experiences without overloading support teams.

Centralized team inbox

Give sales, marketing, and support teams a shared inbox with routing and notes so every customer message is owned, tracked, and resolved with full context.

Customer engagement analytics

Track campaign performance, response times, and conversation outcomes with analytics and reporting to continuously optimize engagement strategies.

Frequently Asked Questions

What is Intelli and who is it for?

Intelli is an AI-native customer engagement platform for B2C teams that centralizes conversations, campaigns, and support across WhatsApp, website chat, Instagram, and Messenger. It is designed for ecommerce brands, online retailers, marketplaces, and consumer-focused startups.

Which channels does Intelli support?

Intelli supports key consumer channels including WhatsApp, website chat widgets, Instagram, and Messenger, allowing teams to manage all these conversations from one unified platform.

How does Intelli use AI in customer engagement?

Intelli uses AI assistants and automation flows to handle routine questions, run automated journeys, and assist human agents. AI can respond directly or hand conversations off to agents in the shared inbox when needed.

Can I run WhatsApp campaigns with Intelli?

Yes, Intelli enables you to run targeted WhatsApp campaigns and broadcast messages, helping you engage customers with promotions, updates, and personalized outreach at scale.

Does Intelli support human handoff from AI to agents?

Yes, Intelli includes a shared inbox that supports routing, internal notes, and smooth human handoff from AI so agents can take over conversations with full context.

What analytics does Intelli provide?

Intelli offers analytics and reporting on campaigns, conversations, and channel performance so teams can track engagement, optimize response times, and improve customer satisfaction.

How much does Intelli cost?

Intelli’s pricing starts at $200/month for the Website Starter plan, $350/month for WhatsApp Starter, and $550/month for WhatsApp Plus, with custom enterprise pricing available depending on channels, automation features, seats, and usage.

Does Intelli have an API?

Yes, Intelli provides an API so you can integrate it with your existing systems, sync data, and extend your automation workflows.

Intelli · Our Verdict

Intelli stands out as a focused, AI-native platform for B2C customer engagement across the channels consumers use most. Its combination of visual automation flows, WhatsApp campaigns, and shared inbox collaboration makes it particularly suited to ecommerce and online retail teams who are losing revenue to slow or missed replies. For teams ready to operationalize messaging as a core growth and support channel, it offers a structured, data-driven way to scale without sacrificing context.

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Tags

Latest · Customer Support Automation